Terms of Service

1. Introduction

Welcome to Maron Labs. These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Maron Labs ("we," "us," or "our"). These Terms govern your access to and use of our website, services, and all related communications.

By accessing, browsing, or using our website in any manner, or by engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must immediately cease all use of our website and services.

Maron Labs is a digital solutions agency registered and operating in Nairobi, Kenya. We provide web design, development, graphic design, SEO, content creation, and related digital services.

2. Services

Maron Labs provides the following services:

• Website Design and Development
• Graphic Design and Brand Identity
• Search Engine Optimization (SEO)
• Content Creation and Copywriting
• Mobile Application Development
• E-Commerce Solutions
• Website Maintenance and Support

The specific scope of work for each project will be defined in a separate project proposal or contract agreed upon by both parties before work commences.

3. Project Terms and Agreements

3.1 Project Proposals

All projects begin with a detailed proposal outlining scope, deliverables, timeline, and pricing. The proposal becomes binding once accepted by the client in writing or via email confirmation.

3.2 Project Changes

Any changes to the agreed scope of work must be requested in writing. Additional work beyond the original scope will be quoted separately and require client approval before implementation.

3.3 Project Timeline

Estimated timelines are provided in good faith based on the project scope. Delays caused by client feedback, content provision, or scope changes may extend the project timeline. Maron Labs shall not be held liable for any losses arising from timeline extensions caused by client-side delays.

3.4 Client Inactivity

If a client becomes unresponsive for a period exceeding 30 consecutive days without prior written notice, Maron Labs reserves the right to consider the project abandoned. In such cases, no refund shall be issued for work already completed, and any outstanding balances shall remain due and payable.

4. Payment Terms

4.1 Deposit

A non-refundable deposit of 50% of the total project cost is required before work begins. This deposit secures your project slot and covers initial research, planning, and design work.

4.2 Final Payment

The remaining balance is due upon project completion, before final files, website access, or source code are transferred to the client.

4.3 Payment Methods

We accept payments via M-Pesa, bank transfer, and other agreed-upon methods. All invoices are payable within 7 days of issue unless otherwise agreed.

4.4 Late Payments

Late payments shall result in immediate suspension of all ongoing services and project work until full settlement of outstanding amounts. We reserve the right to charge interest on overdue amounts at a rate of 2% per month, compounded monthly. Persistent non-payment may result in referral to a debt collection agency, with all associated costs borne by the client.

5. Intellectual Property Rights

5.1 Client Ownership

Upon full payment, the client receives full ownership of all custom work created specifically for their project, including designs, code, and content created by Maron Labs.

5.2 Portfolio Rights

Maron Labs retains the right to display completed work in our portfolio, website, and marketing materials unless explicitly agreed otherwise in writing.

5.3 Third-Party Assets

Third-party assets (stock images, fonts, plugins) remain subject to their respective licenses. Clients are responsible for maintaining appropriate licenses for any third-party assets used.

6. Client Responsibilities

The client agrees to:

• Provide all necessary content, images, and materials in a timely manner
• Respond to communications and feedback requests within reasonable timeframes
• Ensure all provided content does not infringe on third-party rights
• Provide accurate business information and requirements
• Complete review and approval processes as agreed
• Maintain backups of their own data and content

7. Revisions and Amendments

Each project includes a specified number of revision rounds as outlined in the project proposal. Additional revisions beyond the agreed number will be charged at our standard hourly rate.

Major design direction changes after approval of initial concepts may require a revised quote and timeline adjustment.

8. Warranties and Liability

8.1 Service Warranty

We warrant that our work will be performed with reasonable skill and care consistent with industry standards. For websites, we provide a 30-day bug-fix warranty after launch for functional defects directly attributable to our work. This warranty does not cover issues arising from client modifications, third-party integrations, hosting environment changes, or content updates made by the client after delivery.

8.2 Limitation of Liability

To the maximum extent permitted by applicable law, Maron Labs' total aggregate liability for any and all claims arising out of or in connection with our services shall not exceed the total fees actually paid by the client for the specific project giving rise to the claim.

In no event shall Maron Labs be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunities, business interruption, or reputational harm, regardless of whether such damages were foreseeable or whether Maron Labs was advised of the possibility of such damages.

9. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the project. This includes business strategies, technical specifications, pricing information, and any materials marked as confidential. This obligation survives the termination of our business relationship.

10. Termination

10.1 Termination by Client

The client may terminate the project at any time with written notice. The initial deposit is non-refundable, and payment is due for all work completed to date.

10.2 Termination by Maron Labs

We may terminate the agreement if the client fails to meet payment obligations, becomes unresponsive for extended periods, or breaches these Terms. Upon termination, completed work will be delivered upon settlement of outstanding payments.

11. Modifications to These Terms

Maron Labs reserves the right to modify, amend, or update these Terms of Service at any time and without prior notice. Any changes shall become effective immediately upon being posted on this page with an updated "Last updated" date.

Your continued use of our website or services following the posting of revised Terms constitutes your binding acceptance of such changes. It is your sole responsibility to periodically review these Terms for any updates or modifications. If you do not agree with the revised Terms, you must immediately discontinue use of our website and services.

12. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Kenya, without regard to its conflict of law provisions.

Any disputes arising out of or in connection with these Terms or our services shall first be attempted to be resolved amicably through good-faith negotiation between the parties. Should negotiation fail, the dispute shall be subject to the exclusive jurisdiction of the courts of Nairobi, Kenya. Each party shall bear its own legal costs unless otherwise ordered by the court.

13. Contact Information

For questions about these Terms of Service, please contact us: